Add live chat to your website in one line of code. Answer instantly with menu automation, reply fast from a shared team inbox, and never lose track of a chat nobody answered.
From the first hello to the last follow-up — built to answer faster, miss less and stay organised.
Greets people the moment they start a chat, shows when an agent is typing, and keeps the conversation going even if they close the tab and come back.
Build a button menu in minutes. Customers pick an option, get the answer — or are handed to your team.
Type # and pick a saved reply. Text, images and files.
#promoThis week: 20% off all items…#shippingDelivery takes 2–3 business days…#hoursWe're open daily 09:00–21:00…Claim a chat, tag it, search inside conversations. Archives keep the inbox clean.
See volume per day — and which chats were never answered.
When a customer shares their number in a chat, Rynex saves it to Contacts for you. Reach those contacts later with a broadcast.
Ban abusive visitors in one click, flag spam, and auto-close idle chats with a polite closing message. Banned and archived chats move out of the way.
No developer, no plugins, no app to install.
Sign up and your store is ready. Name it, add your website address, and pick how your greeting should sound.
Copy the snippet into your website, just before the closing body tag. The chat widget appears right away.
Chats land in your dashboard with a sound alert. Automation answers the common questions; your team handles the rest.
Web live chat comes with every plan. On Gold and Platinum you can connect Telegram and WhatsApp into the same inbox as add-ons, priced separately from your plan.
The chat widget on your website — greeting, team inbox and alerts.
✓ Every planAnswer customers who message your Telegram account from the same inbox.
Add-on · Gold & PlatinumConnect your WhatsApp Business number (Cloud API) and chat from Rynex.
Add-on · Gold & PlatinumReply to your Facebook Page messages without leaving the inbox.
Coming soon · PlatinumHandle Instagram direct messages together with all your other chats.
Coming soon · PlatinumTelegram and WhatsApp are available on Gold and Platinum and billed as add-ons; Messenger and Instagram are coming soon for Platinum. Silver includes Web live chat. Add-on pricing will be announced soon.
Simple pricing in US dollars. Every new account starts with a free 3-day Gold trial — pick a plan when you're ready.
Every feature, side by side. A ✓ means the feature is really available on that plan.
| Silver$18 /user/mo | Gold$48 /user/mo | Platinum$78 /user/mo | |
|---|---|---|---|
| Messaging | |||
| Web chat widget (one-line install) | ✓ | ✓ | ✓ |
| Welcome greeting when a chat starts | ✓ | ✓ | ✓ |
| Pre-chat form (name, email & custom questions) | ✓ | ✓ | ✓ |
| File sharing | ✓ | ✓ | ✓ |
| Returning visitors recognised | ✓ | ✓ | ✓ |
| Recipient details | ✓ | ✓ | ✓ |
| Conversation timeline | ✓ | ✓ | ✓ |
| Response shortcuts (#) with text, images & files | ✕ | ✓ | ✓ |
| Auto replies & automation | |||
| Keyword auto reply rules | ✕ | ✓ | ✓ |
| Fallback reply when nothing matches | ✕ | ✓ | ✓ |
| Auto reply only while agents are offline | ✕ | ✓ | ✓ |
| Menu automation (buttons, answers, hand off to agent) | ✕ | ✓ | ✓ |
| Saved answers & {variables} in replies | ✕ | ✓ | ✓ |
| Auto-close idle chats with a closing message | ✓ | ✓ | ✓ |
| Inbox & team | |||
| Users per store | 3 | 6 | 10 |
| Roles: admin & agent | ✓ | ✓ | ✓ |
| Shared team inbox | ✓ | ✓ | ✓ |
| Filters: unassigned, mine, channel, newest / oldest | ✓ | ✓ | ✓ |
| Tags | ✓ | ✓ | ✓ |
| Archives (separate per channel) | ✓ | ✓ | ✓ |
| Spam control | ✕ | ✓ | ✓ |
| Ban customers | ✕ | ✓ | ✓ |
| Sound alerts that repeat until the chat is read | ✓ | ✓ | ✓ |
| Contacts & broadcast | |||
| Contacts (phone numbers saved from chats) | ✕ | ✓ | ✓ |
| Collected info from automation shown on the contact | ✕ | ✓ | ✓ |
| Broadcast | ✕ | ✓ | ✓ |
| Statistics | |||
| Summary | ✓ | ✓ | ✓ |
| Total Chat | ✓ | ✓ | ✓ |
| Miss Chat (chats nobody answered) | ✓ | ✓ | ✓ |
| Channels | |||
| Web live chat | ✓ | ✓ | ✓ |
| Telegram | ✕ | Add-on | Add-on |
| ✕ | Add-on | Add-on | |
| Facebook Messenger | ✕ | ✕ | Coming soon |
| ✕ | ✕ | Coming soon | |
| Support | |||
| Priority support | ✕ | ✕ | ✓ |
| Help setting up your automation | ✕ | ✕ | ✓ |
Prices are per user per month in USD. Channel add-ons are billed separately (Telegram & WhatsApp: Gold and Platinum; Messenger & Instagram: Platinum, coming soon).
Everything you need to know before you start.
No. Creating an account is free and doesn't ask for a card. Every new account starts with a 3-day trial of the Gold plan. When the trial ends, choose a plan to keep your store running — your chats, contacts and settings stay saved and come back as soon as your plan is active.
Copy one line of code from your dashboard and paste it before the closing </body> tag on your site. The chat widget shows up instantly — no developer needed.
You build a simple menu of buttons — for example Pricing, How to order, Talk to an agent. Customers tap an option and get your prepared answer, or are handed to your team. Anything that needs a human lands in your inbox with an alert.
Telegram and WhatsApp connect to the same inbox as your web chats, on the Gold and Platinum plans only. They are optional add-ons priced separately from the plans — we'll announce pricing soon. Silver includes Web live chat only. Messenger and Instagram are coming soon and will be available on Platinum.
Miss Chat in Statistics lists every chat where a customer wrote and no agent replied, per day. Unread chats also keep sounding an alert until someone reads them.
You pay for each user — an admin or agent who can log in and reply. Every plan sets the maximum users per store: 3 on Silver, 6 on Gold and 10 on Platinum. Example: 4 users on Gold is 4 × $53 = $212 per month, or $192 per month when billed yearly.
Yes. Add or remove users any time, up to your plan's limit, and move to a bigger plan as your team grows. Your conversations and settings stay as they are.
Traffic is encrypted over HTTPS, and every store's conversations, contacts and settings are kept separate from other stores.
Create your account, start your free 3-day Gold trial and have live chat running on your website today.
Get started →